FAQs

  • Inland Transport
  • Air Freight
  • Ocean Freight
  • What areas do you cover in inland transport?
    We provide nationwide inland transport across Pakistan, covering major cities, industrial zones, ports, and remote locations.
    What types of vehicles do you use?
    Our fleet includes small vans, pickups, container trucks, trailers, and heavy-duty vehicles for all cargo types.
    Do you offer door-to-door delivery?
    Yes, we provide complete door-to-door inland delivery services across Pakistan.
    How long does domestic delivery take?
    Transit time depends on distance and route, but most inland shipments are delivered within 1–5 business days.
    Can you handle fragile or high-value cargo?
    Yes, we follow strict handling procedures and provide secure transport for fragile and high-value goods.
  • When should I choose air freight?
    Air freight is ideal for urgent, time-sensitive, high-value, or perishable shipments requiring fast delivery.
    Do you handle international air cargo?
    Yes, we manage both import and export air freight through major international airports worldwide.
    What documents are required for air freight?
    Typical documents include airway bill, commercial invoice, packing list, and customs paperwork.
    Can I track my air shipment?
    Yes, we provide real-time air cargo tracking with regular shipment updates.
    Do you handle customs clearance for air cargo?
    Absolutely. Our team manages customs clearance to ensure smooth and quick processing.
  • What is the difference between FCL and LCL?
    FCL is Full Container Load for large shipments, while LCL is Less than Container Load for smaller consignments.
    Which ports do you operate from?
    We operate through major global ports, including Karachi, Port Qasim, and international ports worldwide.
    How long does ocean freight take?
    Transit times vary by route, typically ranging from 15 to 45 days depending on destination.
    Can you handle oversized or project cargo?
    Yes, we specialize in handling oversized, heavy, and project cargo with customized shipping solutions.
    Do you offer cargo insurance for ocean shipments?
    Yes, cargo insurance is available to protect shipments against loss or damage during sea transit.
FAQ

Everything You Should Know About Cargo Logistics

  • Shipping & Delivery
  • Tracking & Support
  • Billing & Documentation
  • What services do you offer?
    We provide air, sea, and land cargo shipping, customs clearance, freight forwarding, and last-mile delivery solutions.
    How do I get started to get service?
    Simply contact us or request a quote online. Our team will guide you through shipping options, documentation, and costs.
    Do you handle international shipments?
    Yes, we handle both domestic and international cargo, including customs brokerage and global freight forwarding.
    What is included in the shipping process?
    Our shipping process covers pickup, cargo handling, customs clearance, real-time tracking, and final delivery.
    How long does shipping usually take?
    Transit times depend on the route and mode of transport. Domestic shipping may take 1–5 days, while international cargo can range from 7–30 days.
  • How can I track my shipment?
    You can track your package using our online tracking system with your shipment ID or booking number.
    Do you provide real-time updates?
    Yes, we provide real-time cargo updates via email, SMS, or our mobile app so you know your shipment status at all times.
    What if my package is delayed?
    In case of delays, our customer support team will notify you immediately and provide the next available shipping option.
    Can I change the delivery address after booking?
    Yes, address changes are possible before dispatch. Once shipped, changes may incur extra costs depending on the route.
    Do you offer customer support 24/7?
    Yes, our logistics support team is available 24/7 to assist with shipment inquiries, tracking, and urgent requests.
  • What payment methods do you accept?
    We accept bank transfers, credit cards, PayPal, and corporate billing accounts for approved clients.
    Do you provide shipping invoices?
    Yes, every shipment includes a detailed invoice with freight charges, customs fees, and handling costs.
    How do customs duties and taxes work?
    Duties and taxes are calculated based on the destination country’s regulations. We assist with documentation and customs clearance.
    Can I request a cost breakdown?
    Absolutely. We provide a transparent cost breakdown for shipping, including freight, handling, and clearance charges.
    Do you offer credit terms for businesses?
    Yes, we provide flexible billing and credit terms for qualified business accounts upon approval.

Ready to Ship Your Cargo Worldwide?

Our Services
Contact Us
+92 300 6659908
Plot # 228, room # 5, gate no. 4, street No, 4 – New Quaid – E – Azam truck stand, Hawksbay road Karachi,
contact@alavilogistics.com
About Us

We are a trusted logistics and cargo solutions provider committed to delivering your goods safely, efficiently, and on time. With years of experience in freight forwarding, warehousing, and international shipping.

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